Vlow / Refund Policy

Vlow Refund Policy

Last updated: October 30, 2026

Vlow is provided by Sichuan Zhaoyu Qiangpai Intelligent Technology Co., Ltd. (四川兆域强排智能科技有限公司, “we”, “us”). Registered address: Room 405, 4th Floor, Unit 1, Building 7, No. 188 Jinhe West 1st Street, Hi-tech Zone, Chengdu, Sichuan, China. Contact: zhuhuajun@zyqpai.cn.

1. 7-day no-questions-asked refund

You can ask for a full refund of a Vlow Pro purchase within 7 days of a successful payment, for any reason.

2. How to ask

Email zhuhuajun@zyqpai.cn with your sign-in email and order number (or a payment screenshot). We handle requests within 3 working days. Refunds go back to your original payment method via Stripe; how long it takes to arrive depends on your bank or card issuer.

3. After a refund

Once refunded, the Pro licence ends immediately and your account returns to Free. Your local data is not affected.

4. Cloud polish

Cloud polish is included with Pro and is no longer sold separately. Earlier Cloud polish subscriptions have been set not to renew; they stay active until the end of the period already paid for, and no further charges will be made. Refunding a Cloud polish subscription does not affect your Pro licence.

5. Other cases

After 7 days we normally do not give refunds. But if Pro features are unusable for a long time because of us, or you were charged twice, we will refund in full or pro rata as appropriate. Pro is a one-time purchase and never renews, so you will not be charged automatically for it.